Salespersons are critical in representing the company, and even if the service provided is of high quality and your marketing strategy is decent, it may not matter if the salesperson is unable to effectively sell themselves to the prospective client.  The ideal outcome is that the client thinks "This manager will help to cover my needs, I trust him/her" after the initial call. Technical skills, general erudition, and understanding of the field are still the base, but emotional intelligence is the missing link that can make the difference between a mediocre salesperson and a great one. 

Emotions drive buying decisions.

For example, in the IT outsourcing business, there are hundreds of almost similar companies - the range of services,  technology stacks, pricing, and expertise. Of course, there are companies deeply focused on one domain or technology and they are standing out of the trend, but you hardly find differences within the majority. So when clients search for a vendor they shortlist 3 to 10 companies for some objective reasons like location, referrals on aggregators, and information they have got on the website, and then reach out to them. And when they face similar offers and conditions, emotions drive buying decisions because people tend to make decisions based on how they feel, rather than purely on logic or rational thinking. Many factors can trigger emotions during the buying process, such as smooth communication, perception of proficiency, cultural fit, or feeling of confidence in the future success of their common project.

Emotions can also influence how people perceive the value of a product or service. Additionally, people often make impulse buying decisions based on their emotions, even when it is not the most practical or rational choice. Marketers and salespeople who understand the emotional drivers of their customers can use this knowledge to influence their buying decisions and improve their sales effectiveness.

Here are a couple of examples of how emotions can influence buying decisions:

* Brand loyalty: Consumers may feel a strong emotional attachment to a particular brand, which can influence their decisions. For example, someone who has always used Apple products may continue to purchase Apple products even if a cheaper alternative with similar features is available. But it must be emphasized that brand loyalty globally tends to decrease.
* Social influence: Emotions such as the desire to fit in or impress others can influence purchasing decisions, like purchasing a luxury brand handbag to fit in with a certain group of people.
* Fear of missing out (FOMO): Emotions such as anxiety and fear of missing out on a limited-time offer or a scarcity tactic ("only 2 left in stock!") can create a sense of urgency and push consumers to make a purchase.
* Personal values: Emotions tied to personal values is the most powerful trend nowadays. People who place a high value on sustainability may choose to purchase eco-friendly products, even if they are far more expensive.
* Impulse buying: Emotions such as excitement or happiness can lead to impulse buying decisions even if goods are not necessarily needed. Intentional speculation on impulse buying is regarded as toxic, non-sustainable in the long run, and harmful to brands.

Successful sales people manage their own emotions and understand the emotions of the clients

Salespeople must be able to handle emotions during the selling process because emotions are contagious and can easily influence their customers. If a salesperson feels anxious, stressed, or desperate, this can create a negative font in the negotiation process and make customers less likely to make a purchase. On the other hand, if a salesperson maintains a positive and confident behavior and manner, this can create positivity and trust in the customer and increase the probability of a successful sale. Additionally, managing own emotions can help the salesperson stay focused on the customer's needs and concerns, rather than becoming too focused on their own desires for a sale. This can ultimately lead to better communication, a stronger relationship with the customer, and increased sales success.

Emotional intelligence is a skill that could be developed, so here are some tips to help:

* Practice self-awareness:  pay attention to your own emotions, and learn how to recognize and label them. This can help you better understand your own behavior and how it affects others.
* Practice active listening: be fully focused on what the other person is saying, ask clarifying questions, and repeat back what you heard. This can help you better understand and connect with others.
* Learn to manage your stress and emotions so that you can stay calm and focused in challenging situations. Techniques such as deep breathing, visualization, and positive self-talk can be helpful.
* Practice empathy: try to understand your counterpart’s thoughts and feelings; show admiration for the path the person has taken or the project they are undertaking. That will help you to build stronger relationships.

By understanding the emotions behind a customer's purchasing decisions and the challenges they are facing, salespeople can tailor their approach, proposal, and communication style to build trust and rapport. That can lead to a deeper understanding of the customer's needs and desires, allowing the salesperson to provide personalized solutions that resonate with the customer's emotions. Active listening, empathizing, paying attention to the tone of voice and mimicking, an active curiosity, and reading the body language are the tools that will help to understand a customer's emotions. That will help a salesperson anticipate objections, prepare beforehand, and respond to them in a way that addresses the underlying challenges behind them. 

Human to Human

A lot of sales professionals tell us that there is no such a sales model as B2B or B2C. Now it is an era of H2H, a human buy from humans. In a modern way of life and with the global problem of loneliness, simple open trustful relations are the new gold. And don't take the selling process too seriously, it’s still a mindful game, and I’ll suggest you some hints to be more successful in it:

* Sell yourself first, and then your service - build trust, rapport, and closure of a deal will be a matter of time.
* Clients speak only about what is important to them, and they don’t care about your product or service characteristics, he cares about how it will cover their needs. Listen to the client.
* Be optimistic even if there are no signs of optimism. No one likes to cooperate with grumpy people.
* Price without Value is nothing. Show the Value, create the Value.
* Don’t lie. The Fake it till you make it concept failed massively. Transparency and openness will give you more credit at a distance.

  ![* www.linkedin.com/in/malashevskyi](img/dima-malashevskyi-photo.jpeg "* www.linkedin.com/in/malashevskyi")

  www.linkedin.com/in/malashevskyi

 Today's business world is highly competitive across all industries. While there may be some objective reasoning behind purchasing physical products, the selling process for services is distinct in that emotions play a major role in the decision-making process. Emotional intelligence is the ability to recognize, understand and manage our own emotions, as well as the emotions of others. As sales are fundamentally about emotions, salespeople who are skilled in emotional intelligence are better able to build rapport with customers, handle objections, and close deals.

The role of emotions in the selling process

### What’s new?

\
OpenAI's latest release, ChatGPT 4, boasts some impressive new features that are sure to excite tech enthusiasts and developers alike.\
\
1. With the ability to process up to 8 times as many words as the previous version, ChatGPT-4 can provide responses that incorporate greater context and handle larger text inputs. In addition to text inputs, GPT-4 can also handle image, audio and video inputs, paving the way for more sophisticated and diverse interactions with users.

![](https://lh3.googleusercontent.com/Ki811dIDpFiujsCoD7lkL7KqXC_eM5GY9DHnO2yHqhWGPkh7WF6sUpUgCzIAJUWAsstNkf6cYQwau4Fhy4mFU_auuwmbPuRJejDHcMUcKaTZGzRbqIVXP2u88_YrzbmLUpSaEjg6LAYLIk9pwESx4Q)



2. One particularly noteworthy feature of ChatGPT-4 is its ability to build websites from a simple image input. During a recent Developer Livestream, OpenAI demonstrated how the chatbot could take a handwritten sketch of a website and turn it into a fully functioning website that can even generate additional relevant content to fill the site.



3. It's also been [confirmed](https://blogs.bing.com/search/march_2023/Confirmed-the-new-Bing-runs-on-OpenAI%E2%80%99s-GPT-4) that ChatGPT-4 is the model behind the new Bing with ChatGPT. This collaboration marks a significant milestone in the development of natural language processing technology, and could have far-reaching implications for how we interact with search engines and other online tools.



Overall, ChatGPT-4's advanced capabilities and potential for cutting-edge applications make it a compelling tool for developers and tech enthusiasts alike. As we continue to explore the potential of AI and natural language processing, GPT-4 is sure to play a key role in shaping the future of digital interactions.

### How to access?

If you're interested in testing out ChatGPT-4, there are a few important things to know. First and foremost, access to this new technology will be limited at first. OpenAI has stated that only ChatGPT Plus users and developers using the ChatGPT API will be able to use GPT-4 initially.![](https://lh3.googleusercontent.com/yc5sDocp7vBDqKnEFJUiCYb_XMtjhvToM2mrtz6-XxHbjiJmnMikwE4BnDobOtOfyDiygMx5hJ1HtmBSy4QR99eZAZZYVcQ3TwPhi_HY-Bew9iSXV2Vvjrmb_W4Smz5XSdYqYRbDSWlMHstarC2gPw)

It's worth noting that there has been no official word yet on whether the free version of ChatGPT will receive an upgrade to GPT-4 in the future. However, given the significant improvements that GPT-4 brings, it's possible that many users may be interested in upgrading to the Plus version to take advantage of the enhanced capabilities.

### Use cases of ChatGPT-4

Right after the presentation, Conor Grogan, director of crypto trading platform Coinbase, dumped a live Ethereum contract into GPT-4, and it highlighted multiple security vulnerabilities and surface areas where the smart contract could be exploited.![](https://lh6.googleusercontent.com/NgetZZhf20Wc0CHI-vd9os14TsSrz37QL1oxlgVl9xWgmrjHM_GUTO-AkASjf8JsATqOZ0Tzf2ozdjW85UlvNH9EEkDCtM2UYwiHb8EFJ72tzDJfjXEJIInHBZQlU7vdAuKiYbhVbRawcECvgElnyg)

Also GPT-4 has already been put to the test in a [simulated lawyer's bar exam](https://www.forbes.com/sites/johnkoetsier/2023/03/14/gpt-4-beats-90-of-lawyers-trying-to-pass-the-bar/?utm_campaign=socialflowForbesMainTwitter&utm_medium=social&utm_source=ForbesMainTwitter&sh=583e58913027) and performed impressively, landing in the top 10 percent of test takers. This is a major step up from its predecessor, GPT-3.5, which scored in the bottom 10 percent. Additionally, GPT-4 has proven its mettle in other exams, such as SAT Math, where it achieved a score of 700 out of 800.

All in all, the versatility and adaptability of GPT-4 make it a promising tool for various natural language processing tasks, including chatbots, automated news writing, and creative writing. With its expanded word limit, image processing capabilities, and website-building functionality, GPT-4 is set to revolutionize the way developers and tech enthusiasts work with natural language processing technology. As OpenAI continues to improve its algorithms and make its technology more accessible, we can expect to see exciting new applications emerge in the coming years.

On March 14th, OpenAI introduced the new version of ChatGPT, their AI chatbot. The newly released GPT-4 language model has been making waves in the tech community, with many praising its significant improvements over its predecessor, GPT-3.5.  When is GPT-4 coming out? What features will be represented? Continue reading to find it out! 

Exploring the capabilities of ChatGPT 4

The game-changing features of OpenAI's ChatGPT 4

**ARTIFICIAL INTELLIGENCE AND MACHINE LEARNING**

AI and ML are transforming the way web applications are developed and used. AI can be used to personalize user experiences by analyzing user data and providing recommendations based on that data. This can lead to improved customer satisfaction and increased conversions. AI can also be used to automate tedious tasks and make web applications more efficient.

**PROGRESSIVE WEB APPS**

PWAs are web applications that look and feel like native mobile apps but run in a web browser. PWAs offer faster load times and offline functionality, making them a great option for web applications that need to be fast and responsive. They also do not require app store approval, making them a more flexible option for web developers.

**VOICE AND CHATBOTS**

Voice assistants and chatbots are becoming increasingly popular and are expected to play a major role in the future of web development. They provide users with an alternative to traditional interfaces and allow them to interact with web applications using natural language. Voice and chatbots can also be used to automate customer service and support, freeing up resources for other tasks.

![](img/5g1000.jpg)

**5G NETWORK AND EDGE COMPUTING**

5G networks are expected to bring faster and more reliable internet speeds, which will have a significant impact on the way web applications are developed and used. Edge computing will also become increasingly important, as it will allow web applications to process data closer to the user, reducing latency and improving performance.

**VIRTUAL AND AUGMENTED REALITY**

VR and AR are expected to play a significant role in the future of web development. They can be used to create immersive and interactive experiences for users, improving the overall user experience. VR and AR can also be used for training, education and marketing purposes.

**BLOCKCHAIN**

Blockchain technology has the potential to revolutionize the way web applications are developed and used. It can be used to secure and decentralize data, making it a secure option for web applications that handle sensitive information. Blockchain can also be used to create decentralized applications (dApps), which can operate without a central authority, providing users with more control over their data.

**QUANTUM COMPUTING**

Quantum computing has the potential to revolutionize the way web applications are developed and used. It can be used to solve complex problems and perform calculations much faster than traditional computers. This could lead to the development of new web applications and services that were previously not possible.

**In conclusion, the future of web development is bright and exciting, with many new technologies emerging that are set to transform the way web applications are developed and used. Web developers will need to be adaptable and keep up to date with these new technologies to stay ahead of the curve. The focus will continue to be on improving user experience, speed, security and accessibility.**

https://www.movadex.com/


Emerging Technologies and Their Impact on the Industry

The Future of Web Development

IT in the 2000s vs. 2023: Comparing Technological Progress

The field of Information Technology (IT) has seen tremendous progress over the past two decades. From the early 2000s to 2023, several technological advancements have revolutionized the way we live and work. Let's take a look at some of the key trends that have emerged over the years:

1. Cloud computing: Back in the early 2000s, cloud computing was just starting to become a thing. Nowadays, it's a mainstream technology that pretty much every organization uses to store and process data. Cloud computing has enabled businesses to store and access data and applications from anywhere, leading to greater flexibility and scalability.
2. Mobile devices: Back in the day, mobile phones were mostly just used for calling and texting. These days, smartphones are like tiny computers that can access the internet, run apps, and do all sorts of things. The evolution of mobile devices has led to the creation of new business models and industries, such as mobile app development, mobile advertising, and mobile commerce.
3. Artificial intelligence: AI has been around for a while, but it's really taken off in recent years. From virtual assistants to self-driving cars, AI is showing up all over the place. AI has enabled businesses to automate their processes, reduce costs, and improve efficiency.
4. Internet of Things (IoT): The IoT is all about connecting everyday objects to the internet so they can communicate and exchange data. While the concept of the IoT has been around for a while, it's really taken off in recent years, with more and more devices getting connected. Smart home devices, wearables, and industrial sensors are just a few examples of IoT devices that are changing the way we interact with the world around us.
5. Cybersecurity: With the internet being such a big part of our lives, cybersecurity is more important than ever. From data breaches to ransomware attacks, it's a top concern for organizations and individuals alike. The need for cybersecurity experts has also increased significantly in recent years.
6. Big Data: The growth of big data has been a major trend in the IT industry over the past decade. With the increasing amount of data being generated every day, big data has become an important tool for businesses to analyze and gain insights into their operations. From social media data to customer purchase data, big data has enabled organizations to make more informed decisions and improve their operations.
7. 5G Technology: Another significant development in the field of IT is the introduction of 5G technology. 5G is the next generation of wireless technology that promises faster download and upload speeds, lower latency, and greater network capacity. 5G networks are expected to be up to 100 times faster than existing 4G networks, enabling faster data transfer and more reliable connectivity.

The rise of these technologies has transformed the IT industry and opened up new opportunities for businesses and individuals alike. For instance, cloud computing has enabled businesses to scale their operations quickly and efficiently, while mobile devices have made it easier to stay connected and productive on the go. The growth of AI has led to the creation of intelligent machines that can perform tasks traditionally done by humans, and the IoT has enabled us to connect with the world around us in ways that were once impossible.

However, with the increased use of technology comes the need for greater security measures. Cybersecurity threats such as data breaches, phishing attacks, and ransomware have become more prevalent, and businesses are investing heavily in cybersecurity measures to protect their data and systems.

As we look to the future, the introduction of new technologies such as 5G technology is expected to have a significant impact on several industries, including healthcare, transportation, and manufacturing. For instance, 5G technology can enable the development of remote surgery, autonomous vehicles, and smart factories. It can also enable the use of virtual and augmented reality in various applications, leading to new possibilities in education, entertainment, and marketing.

Moreover, the COVID-19 pandemic has accelerated the adoption of digital technologies across various industries. With remote work becoming the norm, businesses have had to rely heavily on cloud computing, video conferencing, and other collaboration tools. The pandemic has also highlighted the importance of digital transformation, as businesses that were able to quickly adapt to the changing circumstances were more likely to survive and thrive.

The past two decades have seen significant progress in the field of IT, with several emerging technologies transforming the way we live and work. From cloud computing to artificial intelligence, big data, and the IoT, these technologies have opened up new opportunities for businesses and individuals alike. As we look ahead, the introduction of new technologies such as 5G will further drive innovation and shape the future of IT. However, with these advancements come new challenges, such as the need for greater cybersecurity measures and the ethical considerations surrounding AI. It will be exciting to see what the future holds for the field of IT and how it will impact our world.


Explore the evolution of IT trends in the past 20 years, including cloud computing, mobile devices, artificial intelligence, Internet of Things, and cybersecurity, and how these advancements have transformed our lives and work.

IT in the 2000s vs. 2023: Comparing Technological Progress

IT has come a long way in the past 20 years! Here's a look at how some of the big trends in IT have changed from the 2000s to 2022:

IT in the 2000s vs. 2023: How Things Have Changed

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